Free delivery with all orders over €38

    CarePlus Returns Procedure

    We hope you are completely satisfied with your order. If not, we will always do our best to resolve any issues promptly and efficiently. If you are not satisfied with your purchase, we will exchange or refund the item or issue a credit note, provided the goods are not damaged and all packaging remains intact.

    1. Customers have the right to return their order within 14 days of purchase, provided the customer presents a valid receipt. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods. CarePlus Pharmacy does not refund postal charges.
    2. All returned products will be refunded or exchanged, provided they have not been used or damaged and are in original packaging.
    3. Postage costs will only be refunded if goods were received in error.
    4. Any returned items must be received within 14 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a partial refund, dependent on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
    5. Any items damaged during return due to insufficient packaging may result in the customer only receiving a partial refund at CarePlus Pharmacy’s discretion.
    6. In the event of a customer receiving an incorrect item, CarePlus Pharmacy will, upon receipt of the returned incorrect item, send the correct item .
    7. Orders returned by the courier as ‘not delivered’ will be refunded the cost of the products only. Customers will be notified and the order will be cancelled. The customer will have to re-order should they require the item.
    8. Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product, as the item has been reduced in price to clear.

    Products excluded from our Refund/Exchange Policy:



    For reasons of health and hygiene, we are unable to offer a refund or exchange on the following products:

    Change Or Cancel An Order

    Online Store Returns Policy

    WEBSITE: ADVERTISING

    We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

    PRODUCTS: AVAILABILITY

    All products on the website are subject to availability. In the unlikely event that a product for sale online has become out of stock or unavailable, we will notify you directly via Email to offer you a replacement or full refund of the price of the item.

    PRICE OF GOODS

    The price listed on the Website (the 'Price') for CarePlus products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

    The Contract of Sale is not confirmed until the products are ready for dispatch and a Dispatch email is sent, therefore, we reserve the right to cancel or refund an order due to a pricing error. No payment is taken by us until we physically charge your order through our system, which is done during order processing. Despite our efforts, a small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify all prices as part of our dispatch procedures. If a product's correct price is discovered to be lower than our stated price, we charge the lower amount and send you the product.

    Prices advertised online may not reflect in-store prices and should be treated as online exclusive prices in this case. Also, each retail store is not obliged to match a price found online which is due to a pricing error, as per the terms above.

    DISCLAIMER OF WARRANTIES

    The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

    LIMITATION OF LIABILITY

    To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200

    MODIFICATION OF TERMS

    We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

    Payment

    Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards and Debits Cards. All prices displayed within the store include VAT where applicable. 

    OUR CONTRACT

    When you place an order to purchase a product, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

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    SECURITY

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Web servers are behind a firewall and monitored.